Privacy Policy

Last Updated: August 30, 2026

At Body Luxe Day Spa ("Body Luxe," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, claim an offer or reward, book an appointment, communicate with our team, make a payment, or otherwise interact with Body Luxe Day Spa.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, complete a form, claim an offer or promotional reward, schedule an appointment, communicate with our team, or use our services.

Information we may collect includes:

First and last name
Phone number
Email address
Appointment and scheduling information
Service interests and treatment preferences
Information submitted through forms, surveys, booking pages, or communications
Payment, deposit, refund, and transaction-related information
Communications between you and Body Luxe Day Spa

We may also automatically collect certain technical information when you interact with our website, including:

IP address
Browser type
Device type
Operating system
Pages and features viewed
Date and time of website activity
Referring website or advertising source
Cookies, pixels, and similar technologies
Advertising and campaign attribution information

2. How We Use Your Information

We may use the information we collect to:

Schedule, confirm, manage, cancel, or reschedule appointments
Provide information about our services and treatments
Respond to inquiries and provide customer support
Manage offers, promotions, rewards, or incentives you request
Send appointment confirmations, reminders, and booking updates
Process reservation deposits, payments, credits, and refunds
Maintain customer and appointment records
Personalize and improve our customer experience
Improve our website, services, and business operations
Measure and improve advertising and marketing campaigns
Prevent fraudulent, abusive, or unauthorized activity
Send marketing communications when you have provided appropriate consent
Comply with applicable legal and regulatory obligations

3. Appointment and Booking Information

When you schedule an appointment with Body Luxe Day Spa, we may collect information necessary to manage your booking, including your name, phone number, email address, selected appointment date and time, and related booking information.

We may use third-party technology providers to facilitate appointment scheduling, customer relationship management, reminders, communications, and related administrative services.

4. Payments, Deposits, and Transaction Information

When you make a payment or reservation deposit, payment information may be collected and processed by secure third-party payment processors.

Body Luxe Day Spa may receive information related to the transaction, such as payment status, transaction amount, date, and refund status. We do not necessarily receive or directly store your complete payment card information.

Third-party payment processors process payment information according to their own privacy and security practices.

5. SMS and Text Messaging

Body Luxe Day Spa may provide the option to receive text messages for both non-marketing and marketing purposes.

Non-Marketing Messages

If you consent to receive non-marketing text messages, we may send communications related to:

Appointment confirmations
Appointment reminders
Booking updates
Cancellation and rescheduling information
Requested Body Luxe reward or offer updates
Customer service communications
Other communications related to services or interactions you requested

Marketing and Promotional Messages

If you separately consent to receive marketing or promotional text messages, we may send communications related to:

Special offers
Promotions and promotional rewards
Discounts
New or featured services
Follow-up marketing communications
Other Body Luxe Day Spa promotional content

Message frequency varies. Message and data rates may apply.

Reply HELP for assistance. Reply STOP at any time to opt out.

Consent to receive marketing or promotional text messages is not a condition of purchasing any goods or services from Body Luxe Day Spa.

SMS consent choices are provided separately where applicable. Consent checkboxes are not intended to be pre-selected.

6. Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers that support our business operations, such as customer service, appointment management, communications, technology infrastructure, or other support services, is permitted when reasonably necessary to provide those services.

Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing or promotional purposes.

Your SMS opt-in information is used only in connection with the communications and services for which you provided consent and as otherwise permitted by applicable law.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, web beacons, and similar technologies to support website functionality and understand how visitors interact with our website.

These technologies may be used to:

Remember website preferences
Understand website usage and performance
Measure advertising effectiveness
Identify traffic and advertising sources
Improve our website and customer experience
Support fraud prevention and security

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of certain website features.

8. Advertising and Analytics

We may use advertising and analytics services to understand website activity, measure marketing performance, and improve our advertising campaigns.

These services may process information such as browser information, device information, website activity, interactions with advertisements, and attribution data.

This information may be used to evaluate campaign performance, understand how customers find Body Luxe Day Spa, and improve the relevance and effectiveness of our advertising.

9. How We Share Information

We do not sell your personal information.

We may disclose personal information when reasonably necessary to:

Provide services you request
Operate our website and business
Process appointments and payments
Send authorized communications
Protect the rights, safety, and security of Body Luxe Day Spa, our customers, or others
Prevent fraud or misuse
Comply with legal obligations, court orders, or lawful governmental requests

The protections described in Section 6 regarding mobile information and SMS opt-in data apply regardless of other information-sharing practices described in this Privacy Policy.

10. Service Providers

Body Luxe Day Spa may use trusted service providers to assist with business operations, including:

Website hosting and technology
Customer relationship management
Appointment scheduling
SMS and email communications
Payment processing
Analytics
Advertising
Customer support
Data storage and security

These providers may process information only as necessary to perform services on our behalf or as otherwise permitted by law.

11. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain appointment and customer records, fulfill the purposes described in this Privacy Policy, comply with legal and accounting obligations, resolve disputes, and protect our business.

Information may be deleted, anonymized, or securely disposed of when it is no longer reasonably necessary for these purposes.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

However, no method of electronic transmission, processing, or storage can be guaranteed to be completely secure.

13. Your Privacy Choices

Depending on applicable law and the circumstances of your request, you may be able to request:

Access to certain personal information we maintain about you
Correction of inaccurate personal information
Deletion of certain personal information
Information about how your personal information is used
Withdrawal of certain consent previously provided

We may need to verify your identity before processing certain privacy requests.

To opt out of SMS communications, reply STOP to any applicable text message.

14. Marketing Communications

You may unsubscribe from marketing communications at any time.

For SMS messages, reply STOP. For other communications, follow any unsubscribe instructions provided or contact Body Luxe Day Spa directly.

Opting out of marketing communications does not necessarily prevent us from sending non-marketing communications related to an appointment, transaction, customer service request, or other service you specifically requested, where permitted by law.

15. Children's Privacy

Our website and online services are not directed to children under the age of 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization.

16. Third-Party Websites and Services

Our website may contain links to or integrations with websites, booking tools, payment processors, social media platforms, or other services operated by third parties.

Body Luxe Day Spa is not responsible for the privacy practices, content, or security practices of services operated independently by third parties. We encourage you to review their applicable privacy policies.